Welcome to Special Graphics LLC. This Privacy Policy outlines how Special Graphics LLC collects, uses, protects, discloses, and processes your personal information when you access or use our online marketplace, website, mobile applications, and services.
We respect your privacy and are committed to protecting your personal data in compliance with global privacy standards (including GDPR and CCPA/CPRA).
Special Graphics LLC ("Special Graphics," "Company," "we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you access or use our website, mobile applications, online marketplace, and related services (collectively, the "Platform").
This Privacy Policy applies to all individuals and organizations that access or use the Platform, including Clients, Designers, visitors, and other Users.
By creating an account, accessing, or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, disclosure, and processing of your personal information as described herein.
Where required by applicable law, we will obtain your consent before collecting or processing certain categories of personal information.
This Privacy Policy governs the collection, use, storage, disclosure, and protection of personal information obtained through the Platform.
It applies to information collected:
Through our website and mobile applications.
During account registration.
While participating in Design Contests or One-to-One Projects.
During communications with our customer support team.
Through payment transactions.
Through identity verification processes.
Through cookies and similar tracking technologies.
Through surveys, promotions, and marketing activities.
Through any other interaction with Special Graphics LLC.
This Privacy Policy does not apply to:
Third-party websites linked from the Platform.
Independent Designers or Clients acting outside the Platform.
Third-party services that maintain their own privacy policies.
Users are encouraged to review the privacy policies of any third-party services they choose to use.
Special Graphics LLC collects information necessary to provide, improve, secure, and administer the Platform. The categories of information we collect include the following:
3.1 Personal Information
We may collect personal information including:
Full name.
Date of birth, where required.
Gender, where voluntarily provided.
Nationality or country of residence.
Postal address.
Email address.
Telephone number.
Profile photograph.
Professional biography.
Social media profile links, where voluntarily provided.
3.2 Account Information
When you create an account, we may collect:
Username.
Password (stored in encrypted form where applicable).
Account preferences.
Language preferences.
Time zone.
Account status.
Registration date.
Login history.
3.3 Payment Information
For transactions conducted through the Platform, we may collect:
Billing address.
Payment method details.
Transaction history.
Payment confirmations.
Withdrawal information.
Tax identification information, where required.
Bank account or payment provider details for Designer payouts.
Payment card information is processed by authorized third-party payment providers and is not stored by Special Graphics LLC except where permitted by applicable law and industry security standards.
3.4 Identity Verification Information
To protect the Platform and comply with legal obligations, we may collect:
Government-issued identification.
Passport or driver's license.
Proof of address.
Business registration documents.
Tax documentation.
Selfie or biometric verification, where permitted by law.
Verification status.
Identity verification information is collected only where reasonably necessary.
3.5 Technical Information
When you access the Platform, we may automatically collect technical information including:
IP address.
Browser type and version.
Operating system.
Device identifiers.
Internet service provider.
Referral URLs.
Login timestamps.
Error logs.
Network information.
3.6 Device Information
We may collect information about the device used to access the Platform, including:
Device type.
Device model.
Screen resolution.
Language settings.
Time zone settings.
Mobile operating system.
Browser configuration.
Application version.
3.7 Usage Information
We collect information regarding how the Platform is used, including:
Pages visited.
Features used.
Contest participation.
Project activity.
Search history.
Click activity.
Session duration.
Downloads.
Uploads.
Navigation patterns.
User preferences.
This information helps improve Platform performance and user experience.
3.8 Communications
We may collect communications exchanged through the Platform, including:
Messages between Clients and Designers.
Customer support requests.
Email correspondence.
Feedback submissions.
Surveys.
Reviews and ratings.
Notifications.
These communications may be reviewed where reasonably necessary for customer support, dispute resolution, fraud prevention, security, or legal compliance.
3.9 User-Generated Content
We collect content voluntarily uploaded or created by Users, including:
Design submissions.
Portfolio content.
Contest briefs.
Project files.
Images.
Logos.
Branding materials.
Comments.
Reviews.
Ratings.
Profile information.
Other content submitted through the Platform.
Users remain responsible for ensuring that any content they upload complies with applicable laws and these Platform policies.
We collect personal information through several methods to provide and improve our services.
4.1 Information You Provide
We collect information that you voluntarily provide when you:
Register an account.
Complete your profile.
Launch a Design Contest.
Submit a Design.
Hire a Designer.
Participate in a One-to-One Project.
Contact customer support.
Submit feedback.
Participate in surveys or promotions.
Upload files or documents.
4.2 Automatic Collection
When you use the Platform, certain information is collected automatically using industry-standard technologies.
This may include:
IP addresses.
Browser information.
Device information.
Operating system.
Usage statistics.
Session information.
Clickstream data.
Error reports.
Performance metrics.
Automatic collection helps us improve reliability, security, and user experience.
4.3 Cookies and Tracking Technologies
Special Graphics LLC uses cookies, web beacons, pixels, local storage, and similar technologies to:
Authenticate users.
Maintain secure login sessions.
Remember preferences.
Improve website functionality.
Analyze Platform performance.
Measure marketing effectiveness.
Detect fraud and suspicious activity.
Personalize the user experience.
Users may manage cookie preferences through their browser settings; however, disabling cookies may affect certain Platform features.
4.4 Third-Party Sources
We may receive information from trusted third-party service providers, including:
Payment processors.
Identity verification providers.
Analytics providers.
Marketing partners.
Fraud prevention services.
Cloud hosting providers.
Customer support platforms.
We collect such information only where permitted by applicable law and necessary to provide or protect our services.
Special Graphics LLC uses personal information only for legitimate business purposes related to operating, maintaining, improving, and securing the Platform.
5.1 Account Management
We use your information to:
Create and manage user accounts.
Authenticate users.
Verify account ownership.
Maintain account settings.
Provide Platform access.
5.2 Contest Administration
Your information is used to:
Publish Design Contests.
Process submissions.
Manage judging and winner selection.
Facilitate communication between Clients and Designers.
Distribute Contest prizes.
5.3 Project Management
We use your information to:
Facilitate One-to-One Projects.
Track project progress.
Exchange files.
Manage revisions.
Complete project transactions.
5.4 Payment Processing
Your information is used to:
Process payments.
Distribute Designer earnings.
Issue refunds.
Prevent payment fraud.
Maintain financial records.
Comply with tax obligations.
5.5 Identity Verification
Identity verification information helps us:
Prevent fraud.
Verify user identities.
Protect account security.
Comply with anti-money laundering and legal obligations.
Reduce abuse of the Platform.
5.6 Customer Support
We use information to:
Respond to inquiries.
Resolve technical issues.
Investigate complaints.
Handle disputes.
Improve customer satisfaction.
5.7 Fraud Prevention
Personal information is used to:
Detect suspicious activity.
Prevent unauthorized access.
Monitor fraudulent transactions.
Investigate policy violations.
Protect the integrity of the Platform.
5.8 Security
We process information to:
Secure user accounts.
Protect Platform infrastructure.
Detect cyber threats.
Monitor system integrity.
Respond to security incidents.
5.9 Marketing Communications
With your consent where required by law, we may use your information to:
Send newsletters.
Announce new features.
Promote services.
Provide special offers.
Conduct marketing campaigns.
Users may unsubscribe from marketing communications at any time using the unsubscribe link or by adjusting their account preferences.
5.10 Legal Compliance
We may use personal information to:
Comply with applicable laws and regulations.
Respond to lawful requests from government authorities.
Enforce our Terms and Policies.
Protect our legal rights.
Resolve legal disputes.
5.11 Platform Improvement
We use aggregated and analytical information to:
Improve Platform functionality.
Develop new features.
Analyze usage trends.
Enhance performance.
Improve user experience.
Conduct research and internal analytics.
If you are located in the European Economic Area (EEA), United Kingdom (UK), or another jurisdiction where the General Data Protection Regulation (GDPR) or similar privacy laws apply, Special Graphics LLC processes your personal information only where there is a valid legal basis to do so.
Our legal bases for processing include:
6.1 Performance of a Contract
We process personal information when necessary to:
Create and manage user accounts.
Administer Design Contests and One-to-One Projects.
Process payments and Designer withdrawals.
Provide customer support.
Enforce our Terms and Policies.
Deliver the services requested by Users.
6.2 Legal Obligations
We may process personal information to comply with legal obligations, including:
Tax reporting requirements.
Financial recordkeeping.
Anti-money laundering (AML) obligations.
Fraud prevention.
Court orders.
Government requests.
Regulatory compliance.
6.3 Legitimate Interests
We may process personal information where necessary for our legitimate business interests, provided those interests are not overridden by your privacy rights.
Legitimate interests include:
Improving the Platform.
Maintaining Platform security.
Detecting fraud.
Preventing abuse.
Protecting intellectual property.
Conducting analytics.
Developing new products and services.
Managing customer relationships.
6.4 Consent
Where required by law, we rely on your consent before:
Sending marketing communications.
Using certain cookies.
Processing sensitive categories of personal information.
Conducting optional surveys or promotional activities.
You may withdraw your consent at any time where processing is based on consent. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
Special Graphics LLC uses cookies and similar technologies to improve the functionality, security, and performance of the Platform.
Cookies are small text files stored on your device that help us recognize your browser and remember certain information.
We may use:
7.1 Essential Cookies
These cookies are necessary for the operation of the Platform, including:
User authentication.
Secure login sessions.
Fraud prevention.
Security monitoring.
Load balancing.
Platform functionality.
These cookies cannot generally be disabled without affecting core Platform services.
7.2 Functional Cookies
These cookies remember your preferences, including:
Language settings.
Theme preferences.
Time zone.
Saved preferences.
Accessibility settings.
7.3 Performance Cookies
These cookies help us understand how Users interact with the Platform by collecting anonymous or aggregated information regarding:
Pages visited.
Session duration.
Navigation paths.
Feature usage.
Error reporting.
Performance metrics.
7.4 Advertising Cookies
Where applicable and permitted by law, advertising cookies may be used to:
Deliver relevant advertisements.
Measure advertising performance.
Prevent repetitive advertisements.
Understand marketing effectiveness.
Users may manage cookie preferences through their browser settings or any cookie management tools made available on the Platform.
Special Graphics LLC may use analytics and advertising technologies to understand Platform performance, improve user experience, and measure the effectiveness of marketing activities.
Analytics providers may collect information such as:
Device information.
Browser information.
IP address.
Pages visited.
Session duration.
Navigation behavior.
Referral sources.
Interaction with Platform features.
Advertising technologies may be used to:
Display relevant advertisements.
Measure campaign performance.
Improve marketing strategies.
Prevent advertising fraud.
Where required by applicable law, advertising or non-essential analytics technologies will only be used after obtaining the User's consent.
Special Graphics LLC does not sell personal information to third parties for monetary consideration.
Special Graphics LLC does not sell or rent personal information. We may share personal information only where reasonably necessary to operate the Platform, comply with legal obligations, protect our legal rights, or provide requested services.
9.1 Payment Providers
We may share necessary payment-related information with authorized payment service providers to:
Process payments.
Distribute Designer earnings.
Verify payment methods.
Prevent payment fraud.
Process refunds.
Comply with financial regulations.
Payment providers process information in accordance with their own privacy policies.
9.2 Identity Verification Providers
To verify user identities and protect the Platform, we may share identity verification information with trusted verification service providers.
Verification providers may assist with:
Identity verification.
Document authentication.
Fraud detection.
Compliance screening.
Anti-money laundering checks.
Only the minimum information reasonably necessary for verification purposes will be shared.
9.3 Cloud Hosting Providers
Special Graphics LLC may use reputable cloud hosting providers to securely store and process Platform data.
Cloud service providers may host:
User account information.
Design files.
Project documents.
Platform databases.
Backup systems.
Security logs.
These providers are contractually required to maintain appropriate security and confidentiality safeguards.
9.4 Analytics Providers
We may share limited information with trusted analytics providers to help us:
Analyze Platform performance.
Improve user experience.
Measure service quality.
Understand usage trends.
Develop new Platform features.
Where possible, analytics information is aggregated or pseudonymized to reduce the identification of individual Users.
9.5 Legal Authorities
Special Graphics LLC may disclose personal information where we reasonably believe disclosure is necessary to:
Comply with applicable laws or regulations.
Respond to lawful court orders, subpoenas, or government requests.
Investigate fraud or criminal activity.
Protect the rights, safety, or property of Users or Special Graphics LLC.
Enforce our Terms, Privacy Policy, or other legal agreements.
We will disclose only the information reasonably necessary to satisfy the applicable legal requirement.
9.6 Business Transfers
If Special Graphics LLC undergoes a merger, acquisition, corporate restructuring, investment transaction, sale of assets, or other business transfer, personal information may be transferred as part of that transaction.
Any successor entity receiving personal information will be required to continue protecting such information in accordance with this Privacy Policy or provide notice of any material changes as required by applicable law.
Special Graphics LLC is headquartered in the United States and may process or store personal information in the United States or in other countries where we, our affiliates, or our trusted service providers operate.
Because privacy and data protection laws vary by country, your personal information may be transferred to jurisdictions that provide a different level of legal protection than your country of residence.
Where required by applicable law, Special Graphics LLC will implement appropriate safeguards for international data transfers, including:
Standard Contractual Clauses (SCCs) or equivalent contractual safeguards.
Transfers to jurisdictions recognized as providing an adequate level of data protection.
Technical and organizational security measures.
Contractual obligations requiring service providers to protect personal information.
By using the Platform, you acknowledge that your personal information may be transferred, processed, and stored internationally in accordance with this Privacy Policy and applicable law.
Special Graphics LLC retains personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy or as required by applicable law.
Retention periods may depend on:
The nature of the information collected.
The purpose for which it was collected.
Legal and regulatory obligations.
Accounting and tax requirements.
Fraud prevention and security needs.
Ongoing disputes or legal proceedings.
Contractual obligations.
When personal information is no longer required, we may:
Securely delete it.
Permanently anonymize it.
Archive it where required by law.
Users may request deletion of certain personal information, subject to legal, contractual, or regulatory obligations requiring its continued retention.
Special Graphics LLC implements commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, misuse, loss, or destruction.
Our security measures may include:
Encryption of sensitive information during transmission.
Secure server infrastructure.
Firewalls and network security controls.
Multi-factor authentication where available.
Role-based access controls.
Security monitoring and logging.
Regular software updates and security patches.
Backup and disaster recovery procedures.
Employee confidentiality obligations and security training.
Despite these safeguards, no method of electronic transmission, storage, or internet communication can be guaranteed to be completely secure.
Accordingly, while we strive to protect your personal information using commercially reasonable security measures, Special Graphics LLC cannot guarantee absolute security. Users acknowledge and accept the inherent risks associated with transmitting information over the internet.
If we become aware of a security incident involving personal information, we will respond in accordance with applicable law and, where required, provide appropriate notifications to affected individuals and regulatory authorities.
Depending on your location and applicable law, you may have certain rights regarding your personal information.
Requests may be submitted using the contact information provided in this Privacy Policy. We may request additional information to verify your identity before responding to your request.
13.1 Right to Access
You may request confirmation of whether we process your personal information and obtain access to the personal information we hold about you, subject to applicable legal exceptions.
13.2 Right to Correction
You may request correction or updating of inaccurate, incomplete, or outdated personal information maintained by Special Graphics LLC.
13.3 Right to Deletion
You may request deletion of your personal information where permitted by applicable law.
Certain information may be retained where necessary to:
Comply with legal obligations.
Complete ongoing transactions.
Resolve disputes.
Prevent fraud.
Enforce our legal rights.
Protect the security and integrity of the Platform.
13.4 Right to Data Portability
Where applicable, you may request a copy of your personal information in a structured, commonly used, and machine-readable format, and, where technically feasible, request that such information be transferred to another service provider.
13.5 Right to Restrict Processing
You may request that we temporarily restrict the processing of your personal information in circumstances permitted by applicable law, including while the accuracy of the information or the basis for processing is being evaluated.
13.6 Right to Object
Where permitted by law, you may object to certain processing activities based on our legitimate interests or object to the use of your personal information for direct marketing purposes.
We will evaluate and respond to such requests in accordance with applicable law.
13.7 Right to Withdraw Consent
Where processing is based on your consent, you may withdraw that consent at any time.
Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including the right to:
Know what categories of personal information we collect.
Request access to personal information.
Request correction of inaccurate personal information.
Request deletion of personal information, subject to applicable exceptions.
Request information regarding our disclosure of personal information.
Limit the use of certain sensitive personal information where applicable.
Not be discriminated against for exercising your privacy rights.
Special Graphics LLC does not sell personal information for monetary consideration or share personal information for cross-context behavioral advertising as those terms are defined under applicable California law.
California residents may submit privacy requests using the contact information provided in this Privacy Policy.
If you are located in the European Economic Area (EEA), United Kingdom (UK), or another jurisdiction where the General Data Protection Regulation (GDPR) or similar laws apply, you may have additional rights under applicable law.
These rights may include:
The right to access your personal information.
The right to correct inaccurate information.
The right to erase personal information ("Right to be Forgotten"), where applicable.
The right to restrict processing.
The right to object to certain processing activities.
The right to data portability.
The right to withdraw consent where processing is based on consent.
The right to lodge a complaint with your local data protection authority.
Special Graphics LLC will respond to requests from eligible individuals within the timeframes required by applicable law.
The Platform is intended for individuals who are at least eighteen (18) years of age or the legal age required to enter into binding contracts in their jurisdiction.
Special Graphics LLC does not knowingly collect personal information from children under the age of thirteen (13), or from any other age where collection is prohibited by applicable law.
If we become aware that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to delete that information as soon as practicable.
Parents or legal guardians who believe that a child has provided personal information to Special Graphics LLC may contact us using the information provided in this Privacy Policy.
The Platform may contain links to third-party websites, applications, products, or services that are not owned or controlled by Special Graphics LLC.
This Privacy Policy applies only to information collected through the Platform and does not apply to third-party websites or services.
Special Graphics LLC is not responsible for the privacy practices, content, security, or policies of any third-party website or service.
Users are encouraged to review the privacy policies of any third-party websites or services before providing personal information or using their services.
The inclusion of a link to a third-party website does not constitute an endorsement or recommendation by Special Graphics LLC unless expressly stated.
Special Graphics LLC may send Users marketing and promotional communications regarding our Platform, services, new features, product updates, special offers, newsletters, events, surveys, and other information that may be of interest.
Marketing communications may be delivered by:
Email.
SMS or text message, where permitted by law.
Push notifications.
In-Platform notifications.
Other communication methods authorized by the User.
Where required by applicable law, marketing communications will be sent only after obtaining the User's consent.
Users may opt out of receiving marketing communications at any time by:
Clicking the "Unsubscribe" link included in marketing emails.
Updating communication preferences within their account settings.
Contacting Special Graphics LLC using the contact information provided in this Privacy Policy.
Please note that even if you opt out of marketing communications, we may continue to send important non-promotional communications relating to your account, transactions, security notifications, legal notices, payment confirmations, customer support, and other essential service-related matters.
Users may request deletion of their Special Graphics LLC account at any time by using the account settings available on the Platform or by contacting our customer support team.
Upon receiving a valid deletion request, Special Graphics LLC will take reasonable steps to delete or permanently deactivate the account, subject to applicable legal, contractual, regulatory, and operational requirements.
Certain information may be retained where necessary to:
Comply with applicable laws and regulations.
Maintain accounting and tax records.
Prevent fraud or abuse.
Resolve disputes.
Enforce our Terms and Conditions and other legal agreements.
Protect the security and integrity of the Platform.
Exercise or defend legal claims.
Where information cannot be deleted for legal or regulatory reasons, it will remain protected and retained only for the period required by applicable law.
Deletion of an account does not automatically cancel ongoing contractual obligations, outstanding payments, intellectual property transfers, dispute resolution proceedings, or other obligations that survive account termination under our Terms and Conditions.
Special Graphics LLC may revise, modify, or update this Privacy Policy from time to time to reflect changes in our business operations, Platform features, legal requirements, security practices, or industry standards.
When material changes are made, we will update the "Effective Date" at the beginning of this Privacy Policy and may provide additional notice through the Platform, by email, or by other appropriate communication methods where required by applicable law.
Your continued access to or use of the Platform after the revised Privacy Policy becomes effective constitutes your acceptance of the updated Privacy Policy.
If you do not agree with any changes, you should discontinue using the Platform and, where appropriate, request deletion of your account.
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the way Special Graphics LLC collects, processes, stores, or protects your personal information, please contact us using the details below.
Special Graphics LLC8206 Louisiana Blvd NE, Ste B #10483Albuquerque, NM 87113United States
Email: info@specialgraphics.us
Phone: +1 (505) 544-7465