Last updated: June 20, 2023
This Special Graphics Privacy and Cookie Policy ("
Privacy Policy") describes what information Special Graphics ("Special Graphics," "we," "our,"
or "us" ) collects from you through your use of and access to all of our websites, mobile sites
("Sites"), applications ("Apps"), services, or other tools we offer and where reference is made to
this Privacy Policy (collectively "Services" ) and how we use, share, and protect it. It also
summarizes your rights and tells you how you can exercise those rights.
[Download the PDF version of this page]
Welcome to the Privacy Policy of Special Graphics ("Special Graphics," "we," "our," or "us"). At Special Graphics, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website specialgraphics.us ("Website") and use our services ("Services"). By accessing our Website or utilizing our Services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. The purpose of this Privacy Policy is to inform you about the types of information we collect, why we collect it, and how we use and share it. We are committed to ensuring the transparency and fairness of our data processing practices and strive to maintain your trust and confidence in our Services. This Privacy Policy applies to all personal information collected by Special Graphics through our Website and Services. By accessing our Website or using our Services, you consent to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy. We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or for other operational reasons. When we make changes, we will revise the "Effective Date" at the beginning of the Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. If we make significant changes that materially alter our privacy practices, we will provide notice through our Website or other means, as appropriate, to give you the opportunity to review the changes before they take effect. Your continued use of our Website or Services after the changes are implemented will signify your acceptance of the updated Privacy Policy.
At Special Graphics, we collect two main types of information: personal information and non-personal information. We may collect this information directly from you or through automated means when you interact with our Website or use our Services.
2.1 Personal Information
Personal information refers to data that can identify you as an individual or can be used in
combination with other information to identify you. The types of personal information we may collect
include, but are not limited to:
2.1.1 Types of Personal Information
2.1.2 How We Collect Personal Information
We may collect personal information from you in the following ways:
2.2 Non-Personal Information
Non-personal information, also known as anonymous or aggregate data, does not directly identify you.
It includes technical and usage information that is automatically collected when you visit our
Website or use our Services. The types of non-personal information we may collect include, but are
not limited to:
2.2.1 Types of Non-Personal Information
2.2.2 How We Collect Non-Personal Information We use various technologies, including cookies and similar tracking technologies, to collect non-personal information automatically as you interact with our Website and Services. Cookies are small data files stored on your device's browser that allow us to recognize your device and gather information about your preferences and activities.
At Special Graphics, we use the information we collect
for various purposes to provide and improve our Services, offer a personalized experience, and
ensure the security of your data. We process both personal and non-personal information in
accordance with applicable data protection laws.
3.1 Purpose of Data Processing
We may use your information for the following purposes:
3.2 Legal Basis for Data
Processing
We process your information on the following legal bases:
3.3 Data Retention Period
We retain your personal information for as long as necessary to fulfill the purposes outlined in
this Privacy Policy or as required by applicable laws. When your information is no longer
needed, we will securely delete or anonymize it.
Special Graphics uses cookies and similar tracking
technologies to enhance your experience on our Website and improve our Services. This section
provides details about the types of cookies we use, how we use them, and how you can manage your
cookie preferences.
4.1 Use of Cookies
Cookies are small text files that are placed on your device's browser when you visit our Website.
These cookies allow us to collect certain information automatically, such as your device type,
browser type, IP address, and browsing activities. Cookies help us remember your preferences and
provide a more personalized experience.
We use both session cookies (temporary cookies that are deleted after you close your browser) and
persistent cookies (cookies that remain on your device until you delete them or they expire).
Additionally, third-party cookies may be used to provide certain functionalities on our Website,
such as analytics and advertising.
4.2 Cookie Preferences
You have the option to accept or decline cookies through your browser settings. Most web browsers
automatically accept cookies, but you can modify your browser settings to reject cookies or prompt
you before accepting them. Please note that blocking or deleting cookies may impact your experience
on our Website and limit certain features.
By continuing to use our Website without adjusting your browser settings to reject cookies, you
consent to our use of cookies as described in this Privacy Policy.
4.3 Other Tracking Technologies
In addition to cookies, we may use other tracking technologies, such as web beacons, to collect
information about your interactions with our Website and Services. Web beacons are small,
transparent graphic images that are embedded in web pages or emails. These technologies help us
understand how you interact with our content and improve our Services.
At Special Graphics, we take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, and destruction. This section outlines the security measures we employ to safeguard your information.
5.1 Data Security Measures
We employ various security measures to protect your personal information, including:
5.2 Third-Party Security
We may engage third-party service providers to assist in providing our Services. These
third-party providers may have access to your personal information to perform specific tasks on
our behalf. We ensure that any third-party service providers we work with have appropriate
security measures in place to protect your data.
5.3 Data Breach Notification
In the event of a data breach that poses a significant risk to your rights and freedoms, we will
notify you and the relevant data protection authorities as required by applicable laws. We will
also take necessary measures to rectify the breach and prevent similar incidents in the future.
While we take reasonable steps to protect your personal information, please note that no data
transmission or storage method is entirely secure. We cannot guarantee the absolute security of
your data during transmission or storage, and any transmission is at your own risk.
At Special Graphics, we offer a variety of specialized
courses to aspiring designers through our "Special Graphics Courses" program. Our courses are
designed to equip participants with the necessary skills and expertise required to excel in the
field of graphic design. We believe in continuous learning and professional development to maintain
the highest standards of creativity and innovation in our designs.
6.1 Special Graphics Courses Offered
Our "Special Graphics Courses" program includes the following main courses:
6.1.1 Advance Package Design Program
The "Advance Package Design Program" is an intensive and comprehensive 8-day course focused on
advanced concepts and techniques in package design. Participants will learn the intricacies of
creating captivating package designs that resonate with target audiences. This course delves into
various aspects, such as structural design, branding elements, sustainability considerations, and
materials selection.
6.1.2 Advance Logo Designing Program
The "Advance Logo Designing Program" is a specialized course designed to enhance participants' logo
design skills. Through hands-on exercises and practical projects, participants will explore the
principles of effective logo design, typography, color psychology, and visual storytelling. The
course aims to empower designers to create distinctive and impactful logos for businesses and
brands.
6.1.3 Basics of Graphic Designing Program
The "Basics of Graphic Designing Program" serves as a foundational course for individuals who are
new to graphic design. Participants will be introduced to essential design principles, software
tools, and design fundamentals. This course provides a solid understanding of graphic design
concepts, enabling participants to create visually appealing designs for various applications.
6.2 Enrollment and Course Fees
To enroll in any of our Special Graphics Courses, interested individuals must meet the eligibility
criteria specified for each course. Eligible participants can register for their preferred course by
completing the registration process on our Website.
Each course may have different durations and associated course fees, which will be communicated
during the registration process. The course fees cover the cost of instruction, course materials,
and access to necessary tools and resources.
6.3 Internship and Entry-Level Designer Position
Upon successful completion of a Special Graphics Course, participants are eligible to participate in
our internship program. Our internship program offers aspiring designers valuable hands-on
experience by working on real-world design projects under the guidance of our experienced design
team.
The internship serves as a platform for participants to showcase their talents, creativity, and
dedication. Interns have the opportunity to collaborate with senior designers, contribute to client
projects, and refine their design skills.
6.4 Career Advancement
During the internship period, interns who demonstrate exceptional talent, professionalism, and a
strong work ethic may be considered for a permanent entry-level designer position at Special
Graphics, subject to the availability of openings. The selection process for entry-level designer
positions is competitive, and we value diversity and equal opportunities.
6.5 Privacy of Course Participants
Special Graphics is committed to protecting the privacy and confidentiality of all course
participants. Any personal information collected during the course registration process or
internship program will be treated in accordance with our Privacy Policy. We use the information
collected solely for the purpose of course administration, internship evaluation, and recruitment
processes.
At Special Graphics, we respect your rights regarding the
privacy and control of your personal information. This section outlines the rights and choices you
have concerning the data we collect and process.
7.1 Access and Correction of Personal Information
You have the right to access the personal information we hold about you. If you believe that any
information we have is inaccurate or incomplete, you can request corrections or updates. To exercise
your right to access or correct your personal information, please contact us using the contact
details provided at the end of this Privacy Policy. We will respond to your request in a reasonable
timeframe and take appropriate actions as required by applicable laws.
7.2 Opt-Out and Unsubscribe
If you no longer wish to receive marketing communications from Special Graphics, you can opt-out or
unsubscribe at any time by following the instructions provided in our marketing emails or by
contacting us directly. Please note that even if you opt-out of marketing communications, you may
still receive non-promotional emails related to your account or our ongoing business
relationship.
7.3 Data Portability
You have the right to request a copy of your personal information in a structured, commonly used,
and machine-readable format. This right applies to personal information you have provided to us, and
for which we process based on your consent or to fulfill a contract. To exercise your right to data
portability, please contact us using the contact details provided at the end of this Privacy
Policy.
7.4 Deleting Your Account
If you wish to delete your account and have your personal information removed from our systems, you
can request account deletion by contacting us using the contact details provided at the end of this
Privacy Policy. Please note that certain information may be retained for legal and legitimate
business purposes, such as to comply with legal obligations or resolve disputes.
At Special Graphics, we offer two types of accounts:
Designer Accounts and Client Accounts. Each account type serves different purposes and comes with
specific access privileges and requirements.
8.1 Designer Account
8.1.1 Purpose and Access
Designer Accounts are exclusively for talented designers who have successfully completed our
specialized training programs, such as the "Special Graphics Courses" mentioned earlier. These
designers have undergone rigorous training and evaluation by our design review team to ensure they
meet our high standards of creativity and proficiency.
8.1.2 Access Privileges
Designers with a Designer Account have the privilege to submit their designs to projects that
clients publish on our platform. These designs will be considered for selection by the clients, and
if chosen, the designs may be published by the clients after payment.
8.1.3 Eligibility and Training Program
To be eligible for a Designer Account, individuals must complete our 8-day training program, such as
the "Advance Package Design Program," "Advance Logo Designing Program," or "Basics of Graphic
Designing Program." The training equips designers with the necessary skills and knowledge required
to excel in their design submissions.
8.2 Client Account
8.2.1 Purpose and Access
Client Accounts are open to anyone interested in receiving design services from our talented pool of
designers. Clients can easily create a Client Account on Special Graphics to publish their design
projects and receive design submissions from our designers.
8.2.2 Access Privileges
With a Client Account, clients can post design projects, set project requirements and preferences,
review and evaluate design submissions, and select the designs they wish to purchase.
8.2.3 Account Creation
Clients can create a Client Account easily on our platform by providing basic information and
agreeing to our Terms of Service and Privacy Policy.
At Special Graphics, we are committed to protecting the
privacy of children. Our Services are not intended for use by individuals under the age of 18
("Children") without the consent of a parent or guardian. We do not knowingly collect personal
information from Children, and if we become aware that we have inadvertently collected such
information, we will take immediate steps to delete it from our records.
9.1 Age Limitation
Special Graphics requires users to be at least 18 years old to create an account and use our
Services. If you are under 18, you may only use our Services with the involvement and consent of a
parent or legal guardian. If we discover that we have collected personal information from a Child
without verifiable parental consent, we will delete that information as soon as possible.
9.2 Parental Consent
If you are a parent or legal guardian and believe that your Child has provided personal information
to us without your consent, please contact us immediately using the contact information provided at
the end of this Privacy Policy. We will promptly investigate the matter and take appropriate actions
to remove the Child's information from our systems.
9.3 Educational Content for Children
Special Graphics does not specifically provide educational content or services targeted at Children.
If Children wish to participate in any of our Special Graphics Courses, they must be at least 18
years old and meet the eligibility criteria.
9.4 Parental Involvement
We encourage parents and guardians to be involved in their Children's online activities and to help
enforce our Children's Privacy policy by educating Children about the safe and responsible use of
the internet and our Services.
As a global company, Special Graphics may transfer and
process your personal information to servers located in countries other than your own. The data
protection laws in these countries may differ from those in your country of residence. This section
outlines how we handle international data transfers to ensure the protection of your personal
information.
10.1 Data Transfer Mechanisms
To facilitate international data transfers and comply with applicable data protection laws, Special
Graphics employs various data transfer mechanisms, including:
10.2 Data Transfers Outside Your Country
By using our Website and Services, you consent to the transfer of your personal information to
countries outside your own, as described in this Privacy Policy. We take appropriate measures to
ensure that your personal information remains protected in accordance with this Privacy Policy and
applicable data protection laws.
10.3 Adequacy Decisions and Compliance
In certain cases, we may rely on adequacy decisions issued by data protection authorities, which
establish that specific countries or regions offer an adequate level of data protection comparable
to the standards in your country of residence.
Additionally, Special Graphics is committed to complying with all applicable data protection laws,
including the General Data Protection Regulation (GDPR) for individuals within the EU and other
relevant privacy regulations worldwide.
If you have any questions, concerns, or inquiries
regarding this Privacy Policy, the data we hold about you, or our data processing practices, please
feel free to contact us using the following contact information:
Special Graphics Contact Details:
Germany Headquarters
Megaforce GmbH,
Linnicher Str. 2,
Düsseldorf, Germany
USA Office
200 Ocean Drive,
Miami, Florida,
United States
Sri Lanka Office
27/5 Level Break,
Colombo 9,
Sri Lanka
Email Contacts:
Our dedicated Privacy Officer will handle privacy-related
matters and respond to your inquiries promptly and in accordance with applicable data protection
laws.
11.1 Data Protection Officer (DPO)
Special Graphics has appointed a Data Protection Officer (DPO) to oversee data protection and
privacy matters within the organization. The DPO ensures compliance with relevant privacy laws and
regulations and serves as the point of contact for data protection authorities and individuals with
privacy concerns.
11.2 Complaints and Dispute Resolution
We are committed to addressing any concerns or complaints about our data processing practices. If
you believe that we have not adequately addressed your privacy-related concerns or if you are
dissatisfied with our response, you have the right to lodge a complaint with the relevant data
protection authority in your country.
At Special Graphics, we strive to ensure your
satisfaction with our services. If for any reason you are not completely satisfied with your
purchase, we offer a refund policy under certain conditions.
12.1 Eligibility for Refunds
Refunds are available for purchases made directly through our website or other authorized payment
channels. To be eligible for a refund, the following conditions must be met:
The request for a refund must be submitted within [5] days from the date of purchase.
The product or service for which the refund is requested must not have been substantially used or
consumed.
Refunds are not available for digital products that have been downloaded or accessed, unless the
product is found to be defective or does not meet the specifications as advertised.
12.2 Refund Process
To request a refund, please contact our Customer Care team at [info@specialgraphics.us] with your
order
details and the reason for the refund request. Our team will review your request and, if eligible,
initiate the refund process.
12.3 Method of Refund
Refunds will be processed using the original method of payment used for the purchase. If the payment
was made through a credit card, the refund will be credited back to the same credit card. If the
payment was made through other means, such as PayPal or bank transfer, the refund will be issued
accordingly.
Please note that it may take [2 to 10] business days for the refunded amount to reflect in
your account, depending on the processing time of your financial institution.
12.4 Dispute Resolution
If you encounter any issues with the refund process or if you believe that your refund request has
been unfairly denied, please contact our Customer Care team to resolve the matter. We are committed
to addressing your concerns and providing a satisfactory resolution whenever possible.